Refund Policy

Last Updated: August 22, 2026

At Phuket San Travel, we are committed to providing our customers with a safe, enjoyable, and reliable travel experience. We understand that travel plans may sometimes change. This Refund Policy explains the conditions under which tour bookings may be cancelled, rescheduled, or refunded.

By making a booking with Phuket San Travel, you acknowledge and agree to the terms of this Refund Policy.

1. Booking Confirmation

A tour booking is considered confirmed once we have received the required payment and sent a booking confirmation to the customer.

Customers should carefully check the following information when receiving their confirmation:

  • Tour date

  • Tour name

  • Number of guests

  • Pickup location

  • Pickup time

  • Customer contact information

  • Payment amount

  • Special requests, if applicable

If any information is incorrect, please contact us as soon as possible.

2. Customer Cancellation

Customers may request to cancel a tour by contacting Phuket San Travel through the contact information provided on our website or booking confirmation.

Refund eligibility depends on the cancellation notice provided before the scheduled tour date.

Cancellation More Than 7 Days Before the Tour

For cancellations made more than 7 days before the scheduled tour date, customers may be eligible for a full refund, subject to any non-refundable fees or third-party charges that may have already been incurred.

Cancellation 3–7 Days Before the Tour

For cancellations made between 3 and 7 days before the scheduled tour date, a partial refund may be available depending on the tour operator, transportation arrangements, accommodation, and other costs associated with the booking.

Cancellation Less Than 3 Days Before the Tour

Bookings cancelled less than 3 days before the scheduled tour may be non-refundable, as transportation, boat seats, meals, guides, accommodation, and other services may already have been reserved.

No-Show

If a customer does not arrive at the designated pickup location at the confirmed pickup time, or fails to contact us before departure, the booking may be considered a no-show and may not be eligible for a refund.

3. Late Arrival

Customers are responsible for arriving at the designated pickup location on time.

If a customer is late and the tour, vehicle, or boat has already departed, the booking may be treated as a no-show and no refund may be provided.

If you expect to be late, please contact us immediately so that our team can determine whether alternative arrangements are possible.

4. Cancellation by Phuket San Travel

Phuket San Travel or its tour partners may cancel or modify a tour due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Rough sea conditions

  • Storms or high waves

  • Government or national park restrictions

  • Temporary closure of islands or tourist attractions

  • Safety concerns

  • Natural disasters

  • Unexpected operational problems

  • Other circumstances that may make the tour unsafe or impossible to operate

When a tour is cancelled by us for safety or operational reasons, we will make reasonable efforts to provide one of the following options:

  1. Reschedule the tour to another available date

  2. Offer an alternative tour or itinerary

  3. Provide a refund, where applicable

The available option may depend on the circumstances of the cancellation and costs already incurred with third-party suppliers.

5. Weather and Sea Conditions

Thailand’s Andaman Sea is affected by seasonal weather conditions. Weather and sea conditions can change quickly.

A tour may still operate during periods of light rain or unfavorable weather if the tour operator and captain determine that it is safe to do so.

Rain or cloudy weather alone does not automatically qualify a customer for a refund.

However, if weather or sea conditions are considered unsafe and the tour operator cancels the trip, customers may be offered rescheduling or a refund in accordance with the applicable tour conditions.

6. National Park Closures

Certain destinations, including the Similan Islands and other national park areas, may have seasonal closures or temporary restrictions imposed by the relevant authorities.

If a destination is officially closed and the tour cannot operate, Phuket San Travel will contact affected customers and provide available alternatives, rescheduling options, or refund arrangements where applicable.

Customers are encouraged to check the operating season and tour conditions before booking.

7. Changes to Your Booking

If you need to change your tour date, number of participants, pickup location, or other booking details, please contact us as early as possible.

Changes are subject to availability and may involve additional charges, particularly when transportation, accommodation, boat tickets, meals, or other services have already been arranged.

We will make reasonable efforts to accommodate booking changes whenever possible.

8. Refund Processing

Once a refund has been approved, Phuket San Travel will process the refund using the appropriate payment method or method agreed with the customer.

The time required for the funds to appear in the customer’s account may depend on:

  • The customer’s bank

  • Credit card provider

  • Payment gateway

  • International banking procedures

  • Currency conversion

  • Third-party payment providers

Phuket San Travel is not responsible for delays caused by banks, payment providers, or other financial institutions.

9. Third-Party Services

Some tour services may be provided by independent third-party operators, including:

  • Speedboat operators

  • Ferry companies

  • Hotels

  • Restaurants

  • Transportation providers

  • Local tour operators

  • National park authorities

Refunds and cancellations may therefore be subject to the terms and conditions of the relevant third-party provider.

Where a third-party provider has a specific cancellation or refund policy, Phuket San Travel will communicate the applicable conditions to the customer whenever reasonably possible.

10. Non-Refundable Services

Certain services or expenses may be non-refundable after confirmation or payment, including:

  • Special private boat arrangements

  • Private transfers

  • Accommodation

  • Special events

  • Customized tours

  • Tickets purchased in advance

  • Third-party booking fees

  • Services specifically identified as non-refundable at the time of booking

Customers will be informed of any specific non-refundable conditions applicable to their booking whenever possible.

11. Special Circumstances

We understand that unexpected circumstances may occur, including illness, flight delays, transportation problems, or other emergencies.

Customers experiencing special circumstances should contact Phuket San Travel as soon as possible.

Any refund or rescheduling request will be considered on a case-by-case basis and may require supporting documentation.

Approval of a refund under special circumstances is not guaranteed.

12. Refund Request

To request a refund, please provide the following information:

  • Booking name

  • Booking reference number

  • Tour name

  • Tour date

  • Number of participants

  • Reason for cancellation

  • Payment information, where required

Refund requests should be submitted through our official contact channels.

Our team will review the request and inform you of the applicable refund or cancellation conditions.

13. Contact Us

If you have questions regarding cancellation, refunds, or changes to your booking, please contact Phuket San Travel.

Phuket San Travel

Website: phuketsantravel.co.th
Email: Please use the email address provided in your booking confirmation.
Phone / WhatsApp: Please use the contact number displayed on our website.

Our customer service team will be happy to assist you with your booking.

14. Policy Updates

Phuket San Travel reserves the right to update or modify this Refund Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before making a booking.

Important Notice

This Refund Policy provides general booking and cancellation guidelines. The specific cancellation and refund conditions for each tour may vary depending on the tour, destination, transportation provider, accommodation, national park regulations, and other third-party services.

The cancellation and refund terms displayed on the individual tour booking page or confirmed at the time of booking will apply to that particular reservation.

Thank you for choosing Phuket San Travel. We look forward to welcoming you to Phuket and helping you explore the beautiful islands of the Andaman Sea.